Intent Recognition

Intent recognition is an AI chatbot capability that detects the underlying purpose behind a user's message to deliver relevant and context-aware responses quickly.

How It Works:

- Uses Natural Language Processing (NLP) to understand and analyze human language input.

- Employs Machine Learning (ML) to identify patterns and improve response accuracy.

- Applies Intent Classification to categorize user requests (e.g., "check order status").

The AI continually learns from customer interactions to enhance its intent detection and reply relevance.

Common Use Cases:

- Customer Support: Quickly addresses requests like shipping info or order status.

- Product Recommendations: Suggests relevant items based on user queries and browsing behavior.

- Ecommerce Sales: Tailors conversations to user goals, such as gift hunting or price comparisons, to boost conversions.